Privacy Policy

Diverxo is committed to protecting the privacy of guests and visitors to its website while delivering a personalised, high-end hospitality experience. This Privacy Policy explains what personal data we collect, how we use it, and the legal bases that permit processing in the context of reservations, events, marketing, and online services. This policy is effective as of 2026 and applies to all data collected through our website and related digital services.

Information We Collect

We collect personal data that is necessary to deliver our services, including name, contact details, reservation details, payment information when required, dietary preferences, and communications history. We also collect technical data such as device identifiers, IP addresses, and browsing information to ensure the website functions correctly and securely. Sensitive data such as health or allergy information may be collected when voluntarily provided to accommodate dining needs, and we treat that information with heightened care.

Use of Data

Personal data is used to confirm and manage reservations, process payments, provide personalised dining experiences, and communicate important information about bookings and events. We use contact details to respond to enquiries, send transactional messages, and, where consent has been given, deliver marketing about menus, special events, and exclusive offers. Technical and analytics data help us maintain site performance, prevent fraud, and improve the digital experience offered to our guests.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or to comply with legal and accounting obligations. Reservation and transactional records are typically retained for a limited period consistent with tax and commercial law, while marketing consents are retained until withdrawn. Retention periods are determined by the nature of the data and applicable legal requirements.

Transfer of Data

To operate our services we may share data with trusted third parties such as payment processors, reservation platforms, cloud hosting providers, and marketing service providers. Transfers to recipients outside the European Economic Area are carried out only with appropriate safeguards, such as European Commission approved Standard Contractual Clauses or where an adequacy decision exists. We require partners to maintain a level of data protection consistent with this policy and applicable law.

Security of Data

We employ technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure, including encryption, access controls, and regular security assessments. Our personnel and service providers are contractually obligated to protect data and to process it only for legitimate purposes. No security system is infallible, and while we strive to safeguard information, we cannot guarantee absolute security.

Your Rights

Under applicable data protection law, including the GDPR, you have rights to access, correct, delete, restrict or object to processing, and to request data portability for data you have provided. You may withdraw consent to marketing at any time without affecting processing based on consent prior to withdrawal. To exercise these rights or for privacy enquiries, please contact us using the contact information provided on our website and you may lodge a complaint with the Spanish Data Protection Agency where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings, and will publish the revised policy on our website. Significant changes will be notified to registered customers or users by email or through prominent notices on the site. Continued use of the website following publication of changes constitutes acceptance of the updated policy.

Contact Us

Email: support@diverxo.com

Address: Calle Princesa 276, 28038 Madrid